116 Privacy Policy — How Your Data Is Kept Safe

What Information We Collect

The following types of information may be collected when you register and use the 116 platform:

Account Information: Your name, mobile number, email address, and date of birth — provided directly by you at the time of registration.

Payment Information: Transaction records in BDT (৳), bKash or Nagad mobile numbers, and deposit/withdrawal history are stored. 116 does not store full bank account or card numbers.

Device & Browser Information: IP address, browser type, operating system, and device identifiers are collected automatically for security and technical troubleshooting purposes.

Usage Data: Data on which games or sections you visited and how long you spent there is used to improve your platform experience.

Cookies & Tracking Information: Cookies are used to maintain your session and remember your preferences. Full details are covered in a separate section below.

How Your Information Is Used

116 uses collected data solely for specific, legitimate purposes:

• To verify your account and ensure secure login.
• To process deposits, withdrawals, and transactions.
• To identify and resolve technical issues on the platform.
• To recommend games tailored to your preferences.
• To prevent fraud and misuse.
• To provide necessary support and keep you informed of important updates.

User data is never sold to third parties for marketing or advertising purposes.

Cookie & Tracking Policy

The 116 website uses three types of cookies:

• Essential Cookies: Required to maintain login sessions and ensure safe browsing. These cannot be disabled.
• Functional Cookies: Used to remember your language preference and theme settings.
• Analytical Cookies: Analytical cookies collect statistics on time spent per page, helping us improve the platform.

Functional and analytical cookies can be disabled from your browser settings, though some features may not work as expected.

Data Storage & Security Measures

116 follows industry-standard security practices to protect users' personal information:

• All data transmissions are secured with SSL encryption.
• Passwords are stored in encrypted form and cannot be read in plain text.
• Payment-related information is stored in a separate, secured environment.
• Regular security audits are conducted.

Account information is retained for the full duration of an active account. After closure, data may be kept for a legally required period before being permanently deleted.

Sharing Data with Third Parties

116 may share information with third parties in the following limited circumstances:

• Payment Processor: Necessary information is shared with mobile banking partners such as bKash, Nagad, or Rocket to process transactions.
• Legal Requirements: We are legally required to provide information in response to valid requests from Bangladesh government authorities or courts.
• Fraud Prevention: In cases of serious fraud or security threats, the relevant authorities may be notified.

Personal data is never sold or shared with advertisers, marketers, or third-party analytics providers.

Your Rights & Policy Updates

Right to Access Your Data: You can request to view any personal data we hold about you at any time.

Right to Rectification: You can request corrections to any inaccurate or outdated information — either through your account settings or by contacting support.

Right to Erasure: Upon account closure, you may request that your data be deleted. No information will be retained beyond what is required by law.

Policy Updates: 116 may update this Privacy Policy at any time. You will be notified on the platform before any changes take effect. Continued use of the platform after an update constitutes acceptance of the revised policy.

Contact: For any privacy-related questions or concerns, email us at: [email protected]. Our support team will get back to you promptly.